PROCESSING TIMES
WE GIVE OUR TEAM WITHIN 1-5 BUSINESS DAYS TO PROCESS ALL ORDERS ONCE THEY HAVE PLACED (REGARDLESS OF SHIPPING METHOD). THIS IS ON TOP OF SHIPPING TIMES, AND WEEKENDS ARE NOT INCLUDED IN PROCESSING TIMES.
WE CURRENTLY FULFILL ORDER ON WEEKDAYS, MONDAY-FRIDAY 9AM TO 5PM EST. ONCE SHIPPED AND IN THE CARRIER'S HANDS, DELIVERY MAY BE SUBJECTED TO DELAYS, BEYOND OUR CONTROL.
AFTER OUR TEAM HAVE FULFILLED YOUR ORDER, A SHIPPING CONFIRMATION EMAIL WILL BE SENT TO THE EMAIL GIVEN, CONTAINING YOUR TRACKING NUMBER. TRACKING WILL UPDATE ONCE PICKED UP AND PROCESSED BY THE MAIL CARRIER. TRACKING NUMBERS MAY TAKE UP TO 7 DAYS TO UPDATE. PLEASE BE SURE TO SIGN UP FOR DELIVERY ALERTS.
WE WANT TO GET YOUR ORDER OUT TO YOU ASAP AND WILL DO THE BEST WE CAN! HOWEVER ORDER PROCESSING DELAYS MAY OCCUR AND WE CANNOT GUARANTEE DELIVERY BY A CERTAIN DATE. WE THANK YOU FOR YOUR SUPPORT AND PATIENCE!
PRIORITY MAIL/EXPEDITED SHIPPING
SELECTION OF PRIORITY MAIL (1-3 BUSINESS DAY SHIPPING) AND PRIORITY MAIL EXPRESS (NEXT DAY-2 DAY SHIPPING) ARE STILL SUBJECT TO PROCESSING TIMES BY OUR FULFILLMENT TEAM.
RETURNS - REFUNDS, STORE CREDIT & EXCHANGES
DON’T LOVE IT? RETURN IT FOR FREE.
IF YOU DON’T LOVE YOUR ITEM(S), YOU CAN SEND THEM BACK FOR A REFUND (FEES MAY APPLY) OR STORE CREDIT WITHIN 30 DAYS OF ORDERING. IF POSTMARKED AFTER 30 DAYS, WE WILL REFUSE AND RETURN ITEMS AT THE CUSTOMER’S EXPENSE.
STEP 1: CLICK HERE to start your return or exchange and select the items you are returning.
STEP 2: DOWNLOAD PREPAID RETURN LABEL THAT WE PROVIDE AND IMMEDIATELY SHIP YOUR ITEMS BACK TO US.
STEP 3: YOUR RETURN WILL BE PROCESSED WITHIN 3 BUSINESS DAYS OF BEING DELIVERED TO IGWM.
QUALIFICATIONS
-APPAREL MUST NOT BE WORN, WASHED OR ALTERED.
-NO VISIBLE SIGNS OF USE INCLUDING DEODORANT STAINS/COSMETIC STAINS, PERFUMES/SCENTS, ANIMAL HAIR, ETC.
SALE ITEMS ARE FINAL. GIFT CARDS ARE NON-REFUNDABLE. ORDERS PLACED USING A DISCOUNT CODE ARE ELIGIBLE FOR STORE CREDIT ONLY.
EXCHANGES - AT THIS TIME WITH OUR NEW RETURN SYSTEM ITEMS CAN ONLY BE EXCHANGED FOR DIFFERENT SIZES (IF AVAILABLE), IF YOU WOULD LIKE A DIFFERENT PRODUCT YOU WILL NEED TO SELECT STORE CREDIT AND PURCHASE THE ITEM SEPARTATELY.
REFUNDS -AFTER YOUR RETURN HAS BEEN PROCESSED, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE FUNDS TO BE SHOWN ON YOUR BANK STATEMENT.
ORDER CHANGES/CANCELLATIONS
CANCEL ORDER: PLEASE CONTACT US ASAP IF YOU WOULD LIKE TO CANCEL YOUR ORDER OR AN ITEM IN YOUR ORDER. IF YOUR ORDER HAS NOT BEEN PROCESSED FOR FULFILLMENT WE CAN ATTEMPT TO STOP THE SHIPMENT. WE CANNOT GUARANTEE A CANCELLATION AFTER ORDERS ARE PLACED. YOU MAY RETURN YOUR ORDER AFTER YOU RECEIVED IT, PROVIDED ITS ELIGIBLE FOR RETURN.
ORDER CHANGES/UPDATES: PLEASE CONTACT US ASAP BEFORE YOUR ORDER HAS BEEN PROCESSED FOR FULFILLMENT, TO CHANGE ANY SIZES OR ADD OR REMOVE ANY ITEMS FROM YOUR ORDER BEFORE SHIPMENT.
AS TO BETTER ASSIST YOU, PLEASE INCLUDE YOUR ORDER. NUMBER FOLLOWED BY YOUR REQUEST.
EXAMPLES
ORDER #12354 - ADDRESS/PRODUCT CHANGE
ORDER #12354 - CANCEL ORDER
Current average response time is 24-48 business days for a response to your inquiry. We are available Monday to Friday, 9am-5pm (EST).
ITEMS PURCHASED USING A DISCOUNT CODE/ON SALE
ORDERS PLACED USING A DISCOUNT CODE OR SALE ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY. FINAL SALE ITEMS ARE NOT ACCEPT FOR RETURNS OR EXCHANGES.
RETURN PACKAGING
PIECES MUST BE SENT BACK IN ORIGINAL MAILER OR A PACKAGE OF EQUAL WEIGHT. FOR PACKAGES SHIPPED IN PRIORITY FLAT-RATE ENVELOPES, RETURN PIECES USING THE INCLUDED POLY-MAILER. DO NOT SHIP PIECES BACK USING A PRIORITY ENVELOPE. ANY POSTAGE DUE INCURRED FROM A IMPROPER PACKAGING WILL BE DEDUCTED FROM THE REFUND AMOUNT.
NON-QUALIFYING RETURNS
RETURNS THAT SHOW ANY SIGNS OF WEAR, DAMAGE, SCENTS, OR ALTERATIONS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR EXPENSE. A 10% RESTOCKING FEE WILL BE WITHHELD FROM ANY RETURN RECEIVED WITHOUT IT’S ORIGINAL PACKAGING OR TAGS.
SHIPPING CHARGES
ALL SHIPPING CHARGES, GIFT CARDS, AND STORE CREDITS ARE NON REFUNDABLE AND NON TRANSFERABLE.
DELIVERY TIMES & STATUS
DELIVERY TIMES SHOWN AT CHECKOUT ARE AN ESTIMATE. DELIVERY DATES WILL BE GIVEN THROUGH YOUR TRACKING NUMBER BY THE CARRIER. WE DO NOT OFFER MONEY-BACK GUARANTEES FOR DELATED ITEMS BY USPS ONCE WE HAVE SHIPPED FROM OUR WAREHOUSE.
MISSING PACKAGE
IF YOUR PACKAGE HAS BEEN MARKED AS "DELIVERED" BY THE CARRIER, BUT IS NOT PRESENT, PLEASE CHECK SURROUNDING AREAS AND WITH ANY NEIGHBORS. OCCASIONALLY, CARRIERS WILL MARK PACKAGES AT "DELIVERED" PREMATURELY AND CAN ARRIVE A FEW DAYS LATER, PLEASE ALLOW TIME FOR THE PACKAGE TO ARRIVE.
IF YOU ARE STILL UNABLE TO LOCATE THE PACKAGE, WE HIGHLY ADVISE YOU SPEAK DIRECTLY WITH YOUR LOCAL CARRIER OR POST OFFICE. FOR ASSISTANCE IN LOCATING THE PACKAGE AS WELL AS FILING A 'MISSING PACKAGE' CLAIM IF YOU BELIEVE THE PACKAGE WAS NOT PROPERLY DELIVERED.
WE ARE NOT RESPONSIBLE FOR RESHIPPING OR REIMBURSING STOLEN PACKAGES FROM CUSTOMER'S PROPERTIES. SO PLEASE ENSURE THE ADDRESS/MAILBOX GIVEN IS VISIBLE FOR DELIVERY BUT SECURE, AND ALL STEPS ARE TAKEN TO MONITOR YOUR DELIVERY ALERTS TO ENSURE A SUCCESSFUL DELIVERY.
WE ADIVE SIGNING UP FOR DELIVERY ALERTS OR INSTRUCTIONS FOR THE POSTAL SERVICE TO LEAVE THE PACKAGE IN A SPECIFIC LOCATION OR BE HELD BY A TRUSTED NEIGHBOR OR AT YOUR LOCAL POST OFFICE.
INCORRECT ADDRESS
PLEASE VERIFY THAT ANY ADDRESS GIVEN IS CORRECTLY ENTERED AND FORMATTED AND YOUR MAILBOX IS VISIBLE AND SECURE.
CUSTOMERS ARE RESPONSIBLE FOR ENTERING THE CORRECT SHIPPING ADDRESS AND ARE ENCOURAGED TO CHECK THEM PRIOR TO AND AFTER SUBMITTING AN ORDER. ONCE PACKAGES ARE SHIPPED WE CANNOT REDIRECT. WE ARE NOT RESPONSIBLE FOR RESHIPPING OR REFUNDING ORDERS SHIPPED TO THE WRONG ADDRESS. PLEASE CONTACT US PRIOR FOR CORRECTIONS.
UNDELIVERABLE PACKAGES
IF YOUR PACKAGE IS MARKED AS "UNDELIVERABLE" OR "RETURN TO SENDER" YOUR PACKAGE WILL BE RETURN FOR THE FOLLOWING REASONS: ADDRESS WAS ENTERED/FORMATTED INCORRECTLY, ADDRESSEE UNKNOWN, VACANT OR NO SECURE LOCATION FOR DELIVERY.
ONCE RETURNED BACK TO US, WE MAY BE ABLE TO RESHIP THE PACKAGE ONCE MORE WITH CORRECTION OR A NEW PROVIDED ADDRESS (DOMESTIC ORDER ONLY). IF DELIVERY IS UNSUCCESSFUL AGAIN ONLY THE VALUE OF THE ITEMS WILL BE REFUNDED (NOT SHIPPING FEES).
INTERNATIONAL ORDERS
There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by IGWM. If you refuse the order, you will not be refunded by IGWM.